• We do not allow refunds, returns or exchanges on product item(s) purchased through our online store for whatsoever reasons.
  • Return Due to Incorrect Item sent is acceptable, provided the incorrect item has been returned.
  • We will not be responsible for any damage, defect or loss of your purchase item(s) arising from parcel delivery services.
  • Do promptly examine your parcel upon receiving your purchase and inform us via our email address of any incorrect item delivery found on the item(s) with clear photographs/pictures as proof within the first 72 hours of receiving your purchase.
  • Pictures taken through snapshots that are not clear in pixel resolution will not be entertained by us.
  • We will reply your email to acknowledge confirmation of receipts of your photo evidence and intent to return the alleged item(s).
  • Any claims of incorrect delivered item(s) not made within the stipulated 72 hours will not be entertained thereafter.
  • All return item(s) must be in its original condition (any damage/defect patterns must match photographs emailed to us in the first instance) with all original tags, accessories, if any, and packaging intact.
  • We will refund you all products purchased amount only, this will exclude the shipping charges (both ways) pertaining to such returns.
  • It is your responsibility to ensure any item(s) being returned to us is sufficiently packaged to protect against any reasonably predictive shocks, puncturing, scratching and/or damage during carriage, handling and or/sorting.
  • You are required to notify us of any returned item(s) along with evidence of prepaid shipping documents and delivery tracking number.
  • We will arrange for new shipment as replacement of your returned item(s) within 72 hours upon receipt of all your proper documentation and collection of physical goods.
  • In the event your returned item(s) is not replaceable due to unavailability of stocks, we will refund you the value of your original purchased item(s).

REFUND POLICY FOR UNDELIVERABLE ITEM(s)

  • It is your responsibility to ensure the mailing address given by you to us for purpose of shipping is correct and deliverable as we will not entertain any request for a refund when the item(s) is delivered back to us as undeliverable.
  • In any event if you need us to resend back the item(s) we will be more than glad to do so upon you paying the prescribed shipping fees at the material time.